Support

 We’ve Got Your Back

 Contact Us

At XKL, we understand that when you need help, only a live human will do. When you call XKL, you get a person every time. We have never had a product fail in the field, but if you ever have a question or need help, we got you.

  • 24/7 phone access to our Support Center for reporting issues (issues may also be reported via email at support@xkl.com).
  • Remote technical support between 8am – 5pm weekdays Pacific Time (excludes major US holidays).
  • Access to software and firmware updates (as released).
  • Field Replaceable Units (FRUs) and repairs available for an additional fee.*

*Field Replaceable Units include power supplies, fan assemblies and transceivers.

 

 

Phone: 24 Hour Customer Support

  • U.S. Toll Free (866) 949-8340
  • Outside U.S. +1 (608) 807-0033

Email: support@xkl.com

 Support Documentation

To access the correct support documentation for your XKL product, you will first need to identify the version of the operating system that you are running, by using the command, “show version” in the CLI. The second line of the displayed information will contain your system’s version number. Open the Version Folder to find the documents you need.

EX: In the below response, the OS is running v4.0. 

>SHOW VERSION

>DXM Operating System (DXMOS), XKL LLC

>4.0.1-75bfb87cca93 Nov 08 2022 20:01:58 UTC

>XKL Part Number: 00000-00204-01

To access XKL’s MIB definition, please use the link below:

 

 We’ve Got Your Back

At XKL, we understand that when you need help, only a live human will do. When you call XKL, you get a person every time. We have never had a product fail in the field, but if you ever have a question or need help, we got you.

  • 24/7 phone access to our Support Center for reporting issues (issues may also be reported via email at support@xkl.com).
  • Remote technical support between 8am – 5pm weekdays Pacific Time (excludes major US holidays).
  • Access to software and firmware updates (as released).
  • Field Replaceable Units (FRUs) and repairs available for an additional fee.*

*Field Replaceable Units include power supplies, fan assemblies and transceivers.

 Contact Us

Phone: 24 Hour Customer Support

  • U.S. Toll Free (866) 949-8340
  • Outside U.S. +1 (608) 807-0033

Email: support@xkl.com

 Support Documentation

To access the correct support documentation for your XKL product, you will first need to identify the version of the operating system that you are running, by using the command, “show version” in the CLI. The second line of the displayed information will contain your system’s version number. Open the Version Folder to find the documents you need.

EX: In the below response, the OS is running v4.0. 

>SHOW VERSION

>DXM Operating System (DXMOS), XKL LLC

>4.0.1-75bfb87cca93 Nov 08 2022 20:01:58 UTC

>XKL Part Number: 00000-00204-01

To access XKL’s MIB definition, please use the link below:

 

Lean On Us

 Let us help you build out a high-performing network

SALES

U.S. Toll Free (866) 802-2777

Outside U.S. +1 (425) 497-6590
customersolutions@xkl.com
SUPPORT
24 Hour Customer Support
U.S. Toll Free (866) 949-8340
Outside U.S. +1 (608) 807-0033
support@xkl.com