Support
We’ve Got Your Back
Contact Us
At XKL, we understand that when you need help, only a live human will do. When you call XKL, you get a person every time. We have never had a product fail in the field, but if you ever have a question or need help, we’ve got you.
- 24/7 access to XKL Technical Support
- Access to software and firmware updates
- Field Replaceable Units (FRUs) and repairs available for an additional fee.*
*Field Replaceable Units include power supplies, fan assemblies and transceivers.
Phone: 24 Hour Customer Support
- U.S. Toll Free (866) 949-8340
- Outside U.S. +1 (608) 807-0033
Email: support@xkl.com
–
For Sales-related inquiries, please contact our Customer Solutions team.
Support Documentation
To access the correct support documentation for your XKL product, you will first need to identify the version of the operating system that you are running, by using the command, “show version” in the CLI. The second line of the displayed information will contain your system’s version number. Open the Version Folder to find the documents you need.
EX: In the below response, the OS is running v5.0.
>SHOW VERSION
>DXM Operating System (DXMOS), XKL LLC
>5.0.0-41973a449ccd Feb 13 2026 00:21:58 UTC
>XKL Part Number: 00000-00205-00
To access XKL’s MIB definition, please use the link below:
- MIB File
Product Documentation
Version 3.2
Version 3.1
We’ve Got Your Back
At XKL, we understand that when you need help, only a live human will do. When you call XKL, you get a person every time. We have never had a product fail in the field, but if you ever have a question or need help, we’ve got you.
- 24/7 access to XKL Technical Support
- Access to software and firmware updates
- Field Replaceable Units (FRUs) and repairs available for an additional fee.*
*Field Replaceable Units include power supplies, fan assemblies and transceivers.
Contact Us
Phone: 24 Hour Customer Support
- U.S. Toll Free (866) 949-8340
- Outside U.S. +1 (608) 807-0033
Email: support@xkl.com
Support Documentation
To access the correct support documentation for your XKL product, you will first need to identify the version of the operating system that you are running, by using the command, “show version” in the CLI. The second line of the displayed information will contain your system’s version number. Open the Version Folder to find the documents you need.
EX: In the below response, the OS is running v4.0.
>SHOW VERSION
>DXM Operating System (DXMOS), XKL LLC
>5.0.0-41973a449ccd Feb 13 2026 00:21:58 UTC
>XKL Part Number: 00000-00205-00
Version 3.2
Version 3.1
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